OtoKeyboard Guide: Did You Encounter an Error?
Welcome to the OtoKeyboard community! We’ve designed our software to be as stable and intuitive as possible, but in the complex world of different operating systems and software, issues can sometimes arise. If you’ve run into an error, a bug, or something that just doesn’t seem to be working right, don’t worry—we’re here to help.
Reporting issues is incredibly valuable. It not only helps us solve your problem but also allows us to improve OtoKeyboard for everyone. Here’s how you can get the help you need.
Option 1: Direct Support via Email
For direct, one-on-one assistance, the best way to reach us is by email. This is the preferred method for specific problems related to your setup, license, or any issue that might involve personal information.
When to use email support:
- You are experiencing a crash or a consistent bug.
- You have a question about your license or a premium feature.
- You need to share screenshots or logs that you don’t want to post publicly.
Simply send a detailed description of your problem to our official support channel:
To help us solve your issue as quickly as possible, please try to include the following in your email:
- The version of OtoKeyboard you are using.
- The operating system you are on (e.g., Windows 11, Windows 10).
- A clear description of the error and the steps to reproduce it.
- Any error messages you saw, or a screenshot of the problem.
Option 2: Ask the Community on Reddit
If you have a more general question, want to see if others have faced a similar issue, or simply prefer a community-driven approach, our official subreddit is the perfect place to post. Our community is growing, and you might get a quick answer from another user or a developer who monitors the forum.
When to use Reddit:
- You have a “how-to” question.
- You want to discuss a feature or suggest a new one.
- You encountered a minor issue and want to know if there’s a quick workaround.
Join the conversation and post your question on our subreddit:
https://www.reddit.com/r/OtoKeyboard
Please remember: For your own security, do not post personal information like your email address or license keys on Reddit.
We are committed to making OtoKeyboard the best automation tool available, and your feedback is a crucial part of that process. Thank you for helping us improve!